Here’s what the CHRO of IBM says most employers get wrong about implementing AI

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AI is redefining work as we know it, and implementing it company-wide is one of the major challenges that HR leaders are currently facing. 

One one hand, the new tech holds the promise of taking rote tasks and generally drudgery out of employees’ workflow. But because those tasks are often done by entry-level workers, it has the potential to create another problem: Breaking the talent pipeline for young people entering the workforce.  

“I think there’s a small, short term, realistic thing that’s happening as people are saying, we don’t know what these entry-level hires will do, because with our old programs, we don’t need them to do those things anymore,” said Nickle LaMoreaux, the CHRO of technology giant IBM at Tech Week 2025 in New York City on June 6. 

But she urges companies to take a wider-lens approach to how the tech can contour work, not kill it altogether. At IBM, she says that her department now uses an AI bot to assist with basic HR tasks like locating benefit information. While entry-level HR workers might have been tasked with doing that in the past, they now do things like analyze the feedback around AI processes, and troubleshoot ways to improve. 

Constantly finding new ways for employees to work with the technology will be how companies will find success with AI adoption moving forward, says LaMoreaux, and get the most out of their people.

“What are organizations doing around training? How are they redefining jobs? How are they thinking about not just today, three, five years out?’ If you want to be a leading organization, those are the conversations you should be spending time on, not on how many jobs can we get rid of.’”

Brit Morse
brit.morse@fortune.com

This story was originally featured on Fortune.com