Half of businesses rethink ditching humans for customer service bots
Agentless contact center 'not yet technically feasible, nor operationally desirable' Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly turning back to human agents "amid AI integration challenges."…
Agentless contact center 'not yet technically feasible, nor operationally desirable'
Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly turning back to human agents "amid AI integration challenges."…
