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United Airlines Just Sent a Very Smart Email to 1.5 Million Customers. These 3 Words Mattered Most

Science suggests we’re hardwired to react with greater empathy when we know people’s names.

May 26, 2025 - 05:14
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United Airlines Just Sent a Very Smart Email to 1.5 Million Customers. These 3 Words Mattered Most

Science suggests we’re hardwired to react with greater empathy when we know people’s names.

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