Salesforce Blocks AI Rivals From Using Slack Data

An anonymous reader shares a report: Slack, an instant-messaging service popular with businesses, recently blocked other software firms from searching or storing Slack messages even if their customers permit them to do so, according to a public disclosure from Slack's owner, Salesforce. The move, which hasn't previously been reported, could hamper fast-growing artificial intelligence startups that have used such access to power their services, such as Glean. Since the Salesforce change, Glean and other applications can no longer index, copy or store the data they access via the Slack application programming interface on a long-term basis, according to the disclosure. Salesforce will continue allowing such firms to temporarily use and store their customers' Slack data, but they must delete the data, the company said. Read more of this story at Slashdot.

Jun 13, 2025 - 15:47

Salesforce Blocks AI Rivals From Using Slack Data

An anonymous reader shares a report: Slack, an instant-messaging service popular with businesses, recently blocked other software firms from searching or storing Slack messages even if their customers permit them to do so, according to a public disclosure from Slack's owner, Salesforce. The move, which hasn't previously been reported, could hamper fast-growing artificial intelligence startups that have used such access to power their services, such as Glean. Since the Salesforce change, Glean and other applications can no longer index, copy or store the data they access via the Slack application programming interface on a long-term basis, according to the disclosure. Salesforce will continue allowing such firms to temporarily use and store their customers' Slack data, but they must delete the data, the company said.