Over $11,000 USD still missing from Bitfinex withdrawal after 19 days — no UETR, no MT103, no clear response

On June 8, 2025, I submitted a 11,446.32 USD withdrawal request on Bitfinex. It was marked “Completed” the same day. But today is June 27 — 19 days later — and I still haven’t received the funds. Here’s what happened: 1. I provided the correct SWIFT code: HSBCHKHHHKH (HSBC Hong Kong) 2. Bitfinex used a different code: BBDAHKHXTAR, which I never submitted 3. My bank (HSBC) confirms no incoming wire, no pending transaction, no trace 4. Bitfinex has not provided: • UETR (Unique End-to-End Transaction Reference) • MT103 (SWIFT standard transaction record) These are standard tracking tools for all international wire transfers — yet Bitfinex has provided neither. I have contacted Bitfinex support and compliance multiple times. Their response: vague replies like “we’re checking with our finance team.” No timeline. No trace. No refund. Worse, they keep redirecting me to new ticket numbers and avoid my original ticket: 539098 This raises serious concerns: • Why was a different SWIFT code used? • Where did the funds actually go? • Why is there no UETR or MT103 after 19 days? • Why is Bitfinex avoiding transparency? This is not about delays — it’s about accountability. Crypto users deserve transparency and proper fund handling submitted by /u/SuperTT2025 [link] [comments]

Jun 27, 2025 - 07:11

On June 8, 2025, I submitted a 11,446.32 USD withdrawal request on Bitfinex. It was marked “Completed” the same day.

But today is June 27 — 19 days later — and I still haven’t received the funds.

Here’s what happened: 1. I provided the correct SWIFT code: HSBCHKHHHKH (HSBC Hong Kong) 2. Bitfinex used a different code: BBDAHKHXTAR, which I never submitted 3. My bank (HSBC) confirms no incoming wire, no pending transaction, no trace 4. Bitfinex has not provided: • UETR (Unique End-to-End Transaction Reference) • MT103 (SWIFT standard transaction record)

These are standard tracking tools for all international wire transfers — yet Bitfinex has provided neither.

I have contacted Bitfinex support and compliance multiple times. Their response: vague replies like “we’re checking with our finance team.” No timeline. No trace. No refund. Worse, they keep redirecting me to new ticket numbers and avoid my original ticket: 539098

This raises serious concerns: • Why was a different SWIFT code used? • Where did the funds actually go? • Why is there no UETR or MT103 after 19 days? • Why is Bitfinex avoiding transparency?

This is not about delays — it’s about accountability. Crypto users deserve transparency and proper fund handling

submitted by /u/SuperTT2025
[link] [comments]