BT chief says AI could deliver more job cuts, hints at Openreach sell-off

As others roll back use of tech due to quality, customers preferring to talk to humans Not content with a corporate blueprint to cut up to 55,000 employees by 2030, UK telecoms giant BT now says even more staff could be replaced with AI, despite the experience of some orgs that have already tried this.…

Jun 16, 2025 - 13:15
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BT chief says AI could deliver more job cuts, hints at Openreach sell-off

As others roll back use of tech due to quality, customers preferring to talk to humans

Not content with a corporate blueprint to cut up to 55,000 employees by 2030, UK telecoms giant BT now says even more staff could be replaced with AI, despite the experience of some orgs that have already tried this.…