Salesforce study finds LLM agents flunk CRM and confidentiality tests
6-in-10 success rate for single-step tasks A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.…
6-in-10 success rate for single-step tasks
A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.…
