Horrible Issues with Gemini.com PassKeys Restrictions Implementation

Like many other Gemini account owners, I'm have been unable to log in to my Gemini account from our Windows 11 Pro laptop, and I have traced the issue down to Gemini's recent implementation of a new Passkeys feature. However, we never set up a passkey of any kind for our old account. We havent used it in over a year. I am not the only person who has experienced this issue, as Google's Gemini AI confirms it is a known problem. What is happening when we try to log into our account from any browser, (Firefox, Chrome or Edge) is INSTEAD OF BEING PROMPTED FOR OUR AUTHY 7 digit code, as we normally use, we are told to enter a NON-EXISTENT PASSKEY. This puts us into a loop that results in failure. However, I have no issue whatsoever logging into my account via a browser on my older Windows 10 desktop. This issue seems to be limited to Windows 11 or the Gemini app. It is clearly a software bug in how Gemini implemented Passkeys recently. Any existing user who has never set up a Passkey should be prompted on the first time to log in, to enter the Authy code and then set up the Passkey. But, that is not what is happening. Instead, we have no Passkey set up, and their system software does not let us do a first time Passkey setup. I found an article posted 10 days ago that describes how many others are impacted. And how Gemini Support, only available via their website or email, is not helping customers. This is INCREDIBLY STUPID. It gets worse: As I can log in via my Windows 10 PC, when I drill into my account, going to Settings/ Security, I can see that a Passkey IS ENABLED for my account. I never did that. I keep all such passkey and password info logged into a spreadsheet, so I am 100% certain. I cannot disable the Passkey either, as ironically, it asks me for a Passkey I dont have, and never did. It runs me in a loop. The same loop I encounter in Windows 11 or the Gemini app. I can see that Gemini, or someone, created a Passkey on May 12, 2025 at 1:12 pm EST. Neither of 7s created this Passkey. Luckily, this is a Zero balance account. I checked my email inbox and I got zero email from Gemini on the day this key was enabled. This leads me to believe it was done by Gemini staff, as any time I make a change or log in to my account, Gemini sends me email notification messages. Again, this is a long dormant account. See this web article from last week! This is what is also happening for me. https://walletwhispers.com/news/user-gemini-account-access-issues-passkey/ I sent an email inquiry to Gemini Support. I'll circle back with their dumbass reply, which I can predict in advance. Then, I have no choice but to CLOSE MY ACCOUNT. Unless that requires a Passkey, in which case I'm screwed and I'll have to file a New York Attorney General's office complaint. I can't believe how incredibly stupid the DEV team is at Gemini to create such a FUBAR hot mess. submitted by /u/Joe_From-Kokomo [link] [comments]

Jun 22, 2025 - 21:59

Like many other Gemini account owners, I'm have been unable to log in to my Gemini account from our Windows 11 Pro laptop, and I have traced the issue down to Gemini's recent implementation of a new Passkeys feature.

However, we never set up a passkey of any kind for our old account. We havent used it in over a year. I am not the only person who has experienced this issue, as Google's Gemini AI confirms it is a known problem.

What is happening when we try to log into our account from any browser, (Firefox, Chrome or Edge) is INSTEAD OF BEING PROMPTED FOR OUR AUTHY 7 digit code, as we normally use, we are told to enter a NON-EXISTENT PASSKEY. This puts us into a loop that results in failure.

However, I have no issue whatsoever logging into my account via a browser on my older Windows 10 desktop. This issue seems to be limited to Windows 11 or the Gemini app.

It is clearly a software bug in how Gemini implemented Passkeys recently. Any existing user who has never set up a Passkey should be prompted on the first time to log in, to enter the Authy code and then set up the Passkey. But, that is not what is happening. Instead, we have no Passkey set up, and their system software does not let us do a first time Passkey setup.

I found an article posted 10 days ago that describes how many others are impacted. And how Gemini Support, only available via their website or email, is not helping customers. This is INCREDIBLY STUPID.

It gets worse: As I can log in via my Windows 10 PC, when I drill into my account, going to Settings/ Security, I can see that a Passkey IS ENABLED for my account.

I never did that. I keep all such passkey and password info logged into a spreadsheet, so I am 100% certain. I cannot disable the Passkey either, as ironically, it asks me for a Passkey I dont have, and never did. It runs me in a loop. The same loop I encounter in Windows 11 or the Gemini app.

I can see that Gemini, or someone, created a Passkey on May 12, 2025 at 1:12 pm EST. Neither of 7s created this Passkey. Luckily, this is a Zero balance account.

I checked my email inbox and I got zero email from Gemini on the day this key was enabled. This leads me to believe it was done by Gemini staff, as any time I make a change or log in to my account, Gemini sends me email notification messages. Again, this is a long dormant account.

See this web article from last week! This is what is also happening for me.

https://walletwhispers.com/news/user-gemini-account-access-issues-passkey/

I sent an email inquiry to Gemini Support. I'll circle back with their dumbass reply, which I can predict in advance.

Then, I have no choice but to CLOSE MY ACCOUNT. Unless that requires a Passkey, in which case I'm screwed and I'll have to file a New York Attorney General's office complaint.

I can't believe how incredibly stupid the DEV team is at Gemini to create such a FUBAR hot mess.

submitted by /u/Joe_From-Kokomo
[link] [comments]