Bitpanda is refusing to transfer to cold wallet
I am a german resident and usee since quite a time a Bitpanda account where i regularely staked some sats. Now I wanted to transfer the sats to my BitBox external wallet i bought. And here my strange journey beginns. In the moment where i tried to transfer to my personal address they requested me to verify completly again. Due to new European Regulations. I have done that. After some days the transfer was still not possible due to "verification" under process. I openend a ticket asking where are issues they responed with AI predefined messages without answering my exact questions. No personal contact is possible !!! Now after 6 months of refusal i started again the request to transfer and now my personal account has been restricted. The original answer is: Following a further review by our security department, cryptocurrency withdrawals from your Bitpanda account have been disabled to ensure the security of your holdings and to comply with local regulations. We apologize for any inconvenience this may cause. This is completely insane and unprofessional. Any ideas how I should proceed ? submitted by /u/BtcFuture21 [link] [comments]
I am a german resident and usee since quite a time a Bitpanda account where i regularely staked some sats. Now I wanted to transfer the sats to my BitBox external wallet i bought. And here my strange journey beginns. In the moment where i tried to transfer to my personal address they requested me to verify completly again. Due to new European Regulations. I have done that. After some days the transfer was still not possible due to "verification" under process. I openend a ticket asking where are issues they responed with AI predefined messages without answering my exact questions. No personal contact is possible !!! Now after 6 months of refusal i started again the request to transfer and now my personal account has been restricted.
The original answer is:
Following a further review by our security department, cryptocurrency withdrawals from your Bitpanda account have been disabled to ensure the security of your holdings and to comply with local regulations. We apologize for any inconvenience this may cause.
This is completely insane and unprofessional.
Any ideas how I should proceed ?
[link] [comments]
